Terms & Conditions
Welcome to Value Stone. These Terms & Conditions govern your use of our website, valuestone.pk, and your purchase of raw and loose gemstones from us.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.
1. About Value Stone
Value Stone is a Pakistan-based online gemstone store specializing in raw gemstones and loose gemstones. We do not manufacture or sell finished jewelry.
2. Products
We offer natural and processed raw and loose gemstones in various types, colors, shapes, sizes, and qualities.
Gemstones are natural products, and slight variations in color, clarity, inclusions, texture, size, and appearance may occur. Product images may also appear slightly different depending on your screen settings and lighting conditions.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, measurements, weights, and other relevant information.
However, due to the natural characteristics of gemstones, the actual stone may have minor differences from the images shown on the website.
4. Orders
When you place an order through our website, you are submitting a request to purchase the selected product.
Value Stone reserves the right to accept, reject, or cancel an order in cases such as:
Product availability issues
Incorrect product or pricing information
Suspected fraudulent activity
Incorrect shipping information
Other circumstances that prevent us from fulfilling the order
If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.
5. Pricing
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your order will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.
6. Shipping
Value Stone offers secure shipping for eligible orders. Delivery times may vary depending on the destination, courier service, customs procedures, and other circumstances outside our control.
Customers are responsible for providing accurate shipping information.
7. International Orders
Customers ordering from outside Pakistan are responsible for complying with the import laws, customs requirements, duties, taxes, and regulations applicable in their country.
Any customs duties or taxes charged by the destination country may be the responsibility of the customer unless otherwise stated.
8. Returns & Refunds
Returns and refunds are subject to our Return Policy and Refund Policy. Customers should review these policies before placing an order.
9. Intellectual Property
All website content, including photographs, product descriptions, logos, graphics, text, and other materials, is the property of Value Stone or its respective content owners and may not be copied, reproduced, or distributed without permission.
10. Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.
11. Limitation of Liability
Value Stone is not responsible for delays, losses, or circumstances caused by events beyond our reasonable control, including courier delays, customs procedures, natural disasters, technical failures, or other unforeseen events.
12. Changes to These Terms
Value Stone may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
For questions regarding these Terms & Conditions, please contact us:
Value Stone
Pakistan
Phone: +92 330 5285462
Email: info@valuestone.pk
Website: valuestone.pk