Return Policy
At Value Stone, we want you to be satisfied with your purchase of raw and loose gemstones.
Because gemstones are natural products, we recommend carefully reviewing the product photographs, description, dimensions, weight, and other available information before placing your order.
1. Eligibility for Returns
A return may be accepted when:
The wrong product was shipped by Value Stone.
The gemstone arrives damaged due to an issue during shipment.
The product received is materially different from the product ordered.
The item must be returned in its original condition and packaging.
2. Return Timeframe
Return requests should be submitted within 7 days of receiving the order.
Customers should contact us before sending any product back. Unauthorized returns may not be accepted.
3. Items That May Not Be Eligible
A return may not be accepted if:
The gemstone has been altered, cut, polished, treated, damaged, or modified after delivery.
The product shows signs of misuse.
The item is returned without prior approval.
The return request is submitted outside the applicable return period.
The product is returned incomplete or without its original packaging where applicable.
4. Return Process
To request a return, contact us at:
Email: info@valuestone.pk
Phone: +92 330 5285462
Please provide your order number, details of the issue, and clear photographs of the gemstone and packaging.
Our team will review the request and provide return instructions where applicable.
5. Return Shipping
If the return is approved because Value Stone sent an incorrect or damaged product, we will provide appropriate instructions regarding return shipping.
For other approved returns, return shipping arrangements may be the responsibility of the customer.
6. Inspection
Returned gemstones may be inspected before a refund, replacement, or other resolution is approved.
7. Contact Us
For return-related questions, please contact:
Value Stone
Phone: +92 330 5285462
Email: info@valuestone.pk